Have you ever tried to work with a piece of electronics and wondered if they tested the design with a panel of inbred monkeys?
I'm working with a phone right now and the touch screen isn't working properly. I think the problem is actually the software rather than a hardware problem, so I want to do a factory reset on it first. It is impossible to do that.
The first step is to completely shut down the phone. Most phones do this with a long press on the power button. This phone does it with a long press on the power button PLUS a screen pull down. If you can't use the touch screen, what are you supposed to do?